FAQ
DO YOUR PRODUCTS WORK ON ALL SKIN TYPES?
ARE YOUR PRODUCTS TESTED ON ANIMALS?
WHEN WILL MY ORDER SHIP?
MY ORDER WAS CANCELLED. WHY?
CAN I ADD ANOTHER ITEM TO AN ALREADY PLACED ORDER?
- We've developed and tested our products all on skin types. We pride ourselves on creating products that can be used on different skin types.
ARE YOUR PRODUCTS TESTED ON ANIMALS?
- Absolutely not. All of our products are cruelty-free!
WHEN WILL MY ORDER SHIP?
- Please refer to our SHIPPING POLICY for more details.
MY ORDER WAS CANCELLED. WHY?
- Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
- In any event, if the customer decides to cancel the order before it is shipped please allow 48 hours for customer care to cancel and process any refunds. If your order comes through our system as potentially fraudulent or fraudulent, it will be canceled IMMEDIATELY. If you purchase on our website with a fraudulent card, you will be reported to your local authorities and sent to collections for the amount that was charged.
CAN I ADD ANOTHER ITEM TO AN ALREADY PLACED ORDER?
- Unfortunately, we cannot add items to an existing order. Please place a new order for the item and email us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.